Shipping Policy
At Demaliq, we strive to ensure a smooth and efficient shopping experience. Please take a moment to review our Shipping Policy to understand how we handle your orders and shipments.
1. Order Processing Time
Orders are generally processed within 1-3 business days after payment is confirmed.
Processing times may be longer during peak seasons, holidays, or due to unforeseen circumstances.
2. Shipping Methods
We offer multiple shipping options to accommodate your preferences, including both standard and expedited services. Shipping methods and estimated delivery times will be provided during checkout.
3. Shipping Charges
Shipping costs are calculated at checkout, based on your chosen shipping method, order weight, and destination. Any applicable discounts or promotions on shipping will also be reflected.
4. Estimated Delivery Times
- Domestic Orders: Generally delivered within 5-10 business days.
- International Orders: Delivery times can vary depending on the destination, and may take up to 14-21 business days.
Please note that these timeframes are estimates and do not include the processing time.
5. Tracking Your Order
Once your order is dispatched, you will receive an email with tracking details. You can use the provided tracking number to follow the progress of your shipment.
6. Shipping Limitations
We ship to most locations globally; however, certain remote or restricted regions may not be eligible for delivery.
For international orders, any customs duties, taxes, or fees are the responsibility of the customer.
7. Lost or Delayed Shipments
If your order is delayed or lost in transit, please contact us at demaliqstore@gmail.com with your order number and tracking details. We will work with the carrier to resolve the issue.
8. Incorrect Shipping Address
Please double-check the accuracy of your shipping address during checkout. Hookactif.com is not responsible for orders delivered to incorrect or incomplete addresses.
9. Damaged Products
If your items arrive damaged, please contact us within 48 hours of delivery. Include photos of the damaged items and packaging so we can assist you with a replacement or refund.
10. Contact Us
For any questions or concerns regarding shipping, feel free to reach out to us at:
Email: demaliqstore@gmail.com
Thank you for choosing Demaliq.com. We truly appreciate your business!